Privacy Policy
Effective Date: March 1st, 2025
Page Parrot ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our live chat software and services ("Services"). By accessing or using Page Parrot, you agree to this policy.
1. Information We Collect
We collect information to provide and improve our Services. This may include:
- Personal Information: Name, email address, phone number, company details, and payment information.
- Communication Data: Messages, chat logs, and customer interactions.
- Technical Data: IP address, browser type, device information, and usage patterns.
2. How We Use Your Information
We use your data to:
- Provide, operate, and improve our Services.
- Authenticate users and enhance security.
- Communicate updates, marketing messages, and customer support.
- Ensure compliance with legal obligations and anti-spam regulations.
- Monitor and prevent fraudulent or unauthorized use of our Services.
3. Email Communication & Compliance
Page Parrot complies with Amazon SES policies, CAN-SPAM Act, GDPR, and CCPA by:
- Sending emails only to users who have provided explicit consent.
- Providing clear opt-out and unsubscribe options in all communications.
- Handling bounce and complaint rates responsibly to maintain email deliverability.
- Monitoring bounce rates and complaints to stay within Amazon SES compliance limits.
- Preventing unauthorized email use by implementing authentication measures such as SPF, DKIM, and DMARC.
4. Data Retention Policy
We retain user data only as long as necessary for the purposes outlined in this Privacy Policy. This includes:
- Chat logs and communication data: Stored for up to 24 months before being securely deleted.
- Email records: Retained for compliance and legal purposes for up to five years.
- User account data: Kept while the account remains active and deleted upon request or account closure.
5. Data Sharing & Third-Party Services
We do not sell or rent your personal data. However, we may share it with trusted third parties, including:
- Cloud hosting and communication platforms (e.g., Amazon SES, Slack, Microsoft Teams, Discord).
- Payment processors and security service providers.
- Legal authorities if required by law.
6. Data Security
We implement industry-standard security measures to protect your information. However, no data transmission over the internet is 100% secure. Use our Services at your discretion.
7. Your Rights & Choices
Depending on your location, you may have rights under GDPR (EU) or CCPA (California) to:
- Access, correct, or delete your personal data.
- Opt out of marketing communications.
- Request data portability.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to improve user experience, analyze site traffic, and enable essential functionality. You can manage cookie preferences through your browser settings.
9. Updates & Notification of Policy Changes
We may update this policy from time to time. Any changes will be posted on this page, and significant updates may be communicated via email.
10. Contact Us
If you have any questions about this Privacy Policy or your data, contact us at:
Page Parrot
6540 Old Main Street, New Port Richey, FL 34653
devs@pageparrot.com
pageparrot.com
By using Page Parrot, you acknowledge that you have read and understand this Privacy Policy.